Central Maine Medical Center
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300 Main Street, Lewiston, ME 04240 | 207-795-0111
Health and Fitness Center

CMMC Health and Fitness Center
Customer Satisfaction Survey

HOW DO WE RATE? Please take a moment to complete this survey. We value your opinions and will carefully consider your input to continually improve. Thank you!

What is your Membership type?
CMMF Employee
Affiliate
Community
Aerobics Card
None


Do you take Health & Fitness Center group fitness classes regularly?
YES     NO


PART ONE: to be completed by all

Your website:
1. Are there any programs, classes or services we do NOT currently offer that would interest you?


2. What would you consider to be a reasonable fee for this program/class or service?


3. Other comments:


PART TWO: To be completed by Non-Members / Non-Participants ONLY

4. How would you rate your health?
Poor
Fair
Good
Very Good
Excellent


5. How many times a week do you exercise for at least 30 minutes?
0
1-2
3-4
5+


6. What keeps you from joining the Health and Fitness Center?
Cost
Location
No Programs of Interest
Facility/Equipment
Hours of Operation
Other


7. What changes, if any, would make you more likely to become a member?


PART THREE: To be completed by H & F Center Members/Aerobics Card Participants ONLY

4. How many times do you visit the Health and Fitness center each week?
0     1-2     3-4     5+


5. What time of the day do you usually attend?
5am - 8am
8am - noon
noon - 3pm
3pm - 5pm
5pm - 9pm


6. What was your goal when you joined?
Cardio Maintenance
Lose Weight
Muscle Toning
General Fitness
Other


Are you satisfied with your progress thus far?
YES     NO


7. What equipment and/or services have you used in the last 12 months:
Free Weights
Elliptical
Rower
Arc Trainer
Treadmill
Stepper
Recumbent Bike
Upright Bike
Strength Machines
Group Exercise Class
Massage
Personal Training


8. Please rate the following:

FACILITY:
  Very
Dissatisfied
Mildly
Dissatisfied
Satisfied Extremely
Satisfied
Facility Location
Parking
Cost of Membership
Payment Options
Comments:
 
CLEANLINESS:
  Very
Dissatisfied
Mildly
Dissatisfied
Satisfied Extremely
Satisfied
Equipment
Showers
Toilets
Sinks
Comments:
 
QUALITY OF EXERCISE EQUIPMENT:
  Very
Dissatisfied
Mildly
Dissatisfied
Satisfied Extremely
Satisfied
Cardio Equipment
Free Weights
Strength Machines
Access to Equipment
Comments:
 
FITNESS CLASSES:
  Very
Dissatisfied
Mildly
Dissatisfied
Satisfied Extremely
Satisfied
Quality
Schedule of Classes (time of day offered)
Satisfaction with Instructor
Comments:
 
NEW MEMBER ORIENTATION (if applicable):
  Very
Dissatisfied
Mildly
Dissatisfied
Satisfied Extremely
Satisfied
Clarity of instruction provided
Thoroughness of exercise instruction
Comments:
(NOTE: Please complete only if you had a new member orientation.)
 
CUSTOMER SERVICE:
  Very
Dissatisfied
Mildly
Dissatisfied
Satisfied Extremely
Satisfied
Staff
Volunteers
Comments:
 
PERSONAL TRAINING (if applicable):
  Very
Dissatisfied
Mildly
Dissatisfied
Satisfied Extremely
Satisfied
Quality
Availability
Effectiveness / Results
Comments:
(NOTE: Please complete only if you had a new member orientation.)
 
9. Would you recommend our facility to others?
YES     NO






Thank you for your valuable input!


Hours Group Fitness Classes New Classes