We Listen to Our Patients
"Everyone at the hospital was so kind and helped me to understand what was happening to my husband".
"Everyone listens and explains everything so that makes me feel safe".
"We as a family realize how lucky we were to have CMMC care for our loved one".
Every day we hear from patients and their families about their experience at our hospital. Letters, surveys, emails, phone calls and comments from patient rep visits come in expressing people's gratitude for the care they have received. At times we also receive suggestions for how a patient's experience could have been better.
Listening to our patients: it is a simple and yet very important concept that CMMC knows is essential to providing the best care.
One way we listen is by randomly mailing a patient survey to those who use our Emergency Department or who come in as an inpatient on one of our nursing units. We participate in a national survey process and are able to compare our results with hospitals around the country. There are specific questions on the survey that cover areas that patients have identified as being the most important areas for them when they are hospitalized or seek care in the Emergency Department. For example there are questions about physicians and nurses treating patients with courtesy and respect, that these caregivers are listening carefully to what the patient has to say and that we are explaining things in a way the patient understands. Other questions ask about pain management and whether we have explained.
Our set of volunteers called patient reps who randomly visit patients while they are hospitalized to find out if they are satisfied with their care and to alert staff if there are any concerns. Nursing Managers and the Administration team also visit patients to see how they are doing.
Listening to patients – it's a vital part of care. CMMC listens.
If you would like to compare Central Maine Medical Center to other area hospital visit the HHS.gov Hospital Compare website. Under Location put in the zip code or city and state which will generate a listing of hospital within 50 miles of Central Maine Medical Center. Choose the hospitals you want to compare and hit the compare button to compare up to three hospitals.